Before you register at https://poker-stars.it.com/, take five minutes to read this guide — it could save you time and money. This practical walkthrough covers the essential steps for getting started, understanding wagering requirements, and troubleshooting common issues.
Getting Ready
- Ensure you are at least 18 years old (or the legal gambling age in Italy).
- Have a valid Italian tax code (Codice Fiscale) and a government-issued ID ready for verification.
- Choose a payment method you will use for deposits and withdrawals (see Payment Methods section).
- Familiarise yourself with the bonus terms: typical wagering requirements are 30x the bonus amount.
- Set deposit limits and take a break if needed – responsible gambling tools are available in the account settings.
- Check the system requirements: Pokerstars casino works smoothly on modern browsers and as a progressive web app (PWA) on mobile – no app store installation needed.
How to Sign Up
- Click the “Register” button on the homepage.
- Fill in your personal details: first name, last name, date of birth, and address. Make sure the information matches your ID.
- Enter your email address and create a strong password.
- Provide your Italian tax code (Codice Fiscale) – this is mandatory for Italian players.
- Accept the terms and conditions and confirm you are of legal age.
- Verify your account via the email link sent to your inbox, then log in and complete the KYC process by uploading a photo of your ID and a proof of residence (e.g., a utility bill).
How Wagering Works
When you claim a welcome bonus, the bonus funds are subject to wagering requirements before you can withdraw any winnings. Here is a step-by-step calculation using a typical example.
Suppose you deposit €100 and receive a 100% bonus of €100. The wagering requirement is 30x the bonus amount. So you must wager 30 × €100 = €3,000 in total before cashing out. If the bonus is tied to a specific game, only a percentage of each bet may count (e.g., slots count 100%, table games 10%). For simplicity, assume all bets are on slots with 100% contribution.
Wagering calculation:
W = 30 × B
W = 30 × €100 = €3,000
Expected loss during wagering: if the slot has an RTP of 96%, the expected loss is (1 – 0.96) × W = 0.04 × €3,000 = €120. Since your total deposit and bonus is €200, after expected loss you would have €80 left – but note that variance can give a different outcome. Always treat bonuses as an opportunity, not a guaranteed profit.
Licence & Player Protection
Pokerstars casino operates under a licence from the Italian Customs and Monopolies Agency (ADM). This means the site complies with strict regulations regarding fair play, data protection, and responsible gambling. All games are independently tested for randomness. Player funds are held in segregated accounts, protecting your money if the operator faces financial trouble. For EU players, gambling winnings from ADM-licensed sites are generally tax-free in Italy (as long as the operator is authorised).
Payment Methods
The following payment methods are commonly accepted at Pokerstars casino for Italian players. Deposits are usually instant, while withdrawal times vary.
| Method | Deposit Time | Withdrawal Time | Min/Max Limits |
|---|---|---|---|
| Visa/Mastercard | Instant | 1–3 business days | €10 / €5,000 per transaction |
| PayPal | Instant | Up to 24 hours | €10 / €2,500 |
| Skrill / Neteller | Instant | Up to 24 hours | €10 / €10,000 |
| Bank Transfer | 1–3 business days | 2–5 business days | €20 / €50,000 |
Troubleshooting
- Login issues: Clear your browser cache and cookies, disable ad blockers, or try the PWA from the browser menu. If forgotten password, use the “Forgot password” link.
- Verification pending: Ensure uploaded documents are clear, not expired, and match your registration details. Contact customer support if it takes longer than 48 hours.
- Withdrawal pending for days: Check if the pending period is due to bonus wagering or pending verification. First-time withdrawals may take up to 72 hours for approval.
- Game not loading: Update your browser, enable JavaScript, or switch to a different device. For mobile, try the PWA by adding the site to your home screen.
- Bonus not credited: Confirm you used the correct bonus code (if applicable) and met the minimum deposit. If still missing, contact live chat with your deposit receipt.
Extra Tips
Deposit speed is almost always faster than withdrawal speed. Plan your cashouts accordingly.
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets (PayPal, Skrill) | Instant | Up to 24 hours |
| Visa/Mastercard | Instant | 1–3 business days |
| Bank Transfer | 1–3 business days | 2–5 business days |
Important: Winnings from ADM-licensed casinos are generally tax-free in Italy for players. However, if you win a large amount (e.g., over €500), you may need to declare it if you are a professional gambler. Consult a tax advisor.
FAQ
How do I create an account?
Click the “Register” button, fill in your personal details, verify your email, and complete the KYC process by uploading your ID and proof of residence.
What documents are needed for verification?
You need a valid government-issued ID (passport, ID card, or driving licence) and a recent utility bill or bank statement showing your address.
How long do withdrawals take?
E-wallet withdrawals are usually processed within 24 hours, while card withdrawals take 1–3 business days. Bank transfers may take 2–5 business days.
Can I use PayPal for deposits and withdrawals?
Yes, PayPal is available for both deposits and withdrawals for Italian players.
What is the wagering requirement for the welcome bonus?
The typical wagering requirement is 30x the bonus amount. For example, a €100 bonus requires €3,000 in wagers before withdrawal.
Is the casino licensed in Italy?
Yes, the casino holds a valid licence from the ADM (Italian Customs and Monopolies Agency).
How do I set deposit limits?
Go to your account settings and locate the “Responsible Gambling” section. You can set daily, weekly, or monthly deposit limits.
What games contribute most to wagering requirements?
Slots typically contribute 100%, while table games and video poker may contribute only 10% or less. Check the bonus terms for details.
I forgot my password – what should I do?
Click the “Forgot password” link on the login page and follow the instructions sent to your email.
By following this guide, you can navigate the sign-up, understand the maths behind bonuses, and quickly resolve common issues. Remember to gamble responsibly and always read the terms and conditions. Good luck!